Frequently Asked Questions

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Installation

Mac blocks the installation of apps that are not from the Apple App Store or created by unidentified developers. Callnote is not listed in the App Store, so you can take the following steps to open the app:

  1. Right click on Software
  2. Select Open
  3. Reinstall Callnote.
  4. The option to open the software will appear
  5. Click Open or the other method (be aware that this will make your Mac less secure)
  6. Open System Preferences
  7. Click Security & Privacy
  8. Select Allow Apps Downloaded from Anywhere
Why is my antivirus software warning me when I connect to Callnote?

Callnote has been tested for the presence of malicious programs. Like any other Kanda Software product, it does not contain malwares, but sometimes antivirus programs block Callnote and should be disabled for a short period of time before you run the application.

Why haven’t I received the serial key number?

If you are using 3.1 and lower version of Callnote, check your email and spam box or contact us at support@callnote.com.

Starting Callnote 3.2 version users will not need a key to finish a registration process.

What if Callnote says that your email and serial key is invalid?

Sometimes such an error appears when firewalls or antivirus programs block Callnote. Please disable them for test purposes before running the software.

What if Callnote says “Invalid Hardware ID”?

Callnote can’t be installed on more than three different computers. The error occurs when the limit has been reached. Please write us at support@callnote.net. We will delete your ID, and you’ll get three more trials to connect.

I can’t access Callnote. I entered my Skype name incorrectly the first time—how do I reenter it?

You need to register again using another email address and correct Skype name.

What if I have trouble trying to synch Skype with Callnote?

To allow access to Skype for Windows users, do the following:

Select Tools > Options > Advanced > Advanced Settings > Manage Other Programs’ Access to Skype > Change > Allow This Program to Use Skype > OK.

To allow access to Skype for Mac users, do the following:

Go to the menu bar and click Skype > Preferences > Manage API Clients > Callnote > Change > Allow This Application to Use Skype > OK.

For both Windows and Mac users: Reinstall Callnote.

The issue can also be a matter of firewall or antivirus programs that block Callnote. Please disable them for test purposes before running the application.

Also, for the correct usage on Mac OS, you will need to download this version of Java for Mac.

How can I check whether Callnote has access to Skype?

Go to the menu bar and click Skype. Find Manage API Clients > Callnote > Change > Allow This Application to Use Skype > OK

How can I update Callnote?

Windows users should close the app with Windows Task Manager (CTRL+SHIFT+ESC)

  1. Open Processes tab
  2. Select “Callnote.exe” and “Callnote CLI.exe” processes and click End Process
  3. Then uninstall it and install the updated version.

Mac users should close Callnote with Activity Monitor.

  1. Applications > Utilities > Activity Monitor.app
  2. Select “Callnote” and “Callnote CLI” processes and click “Quit Process.”
  3. Then uninstall it.
How can I uninstall Callnote?

Before deleting Callnote, Windows users should close the app with Windows Task Manager (CTRL+SHIFT+ESC)

  1. Open Processes tab
  2. Select “Callnote.exe” and “Callnote CLI.exe” processes and click “End Process.”
  3. Then uninstall it.

Before deleting Callnote, Mac users should close the app with Activity Monitor.

  1. Applications > Utilities > Activity Monitor.app
  2. Select “Callnote” and “Callnote CLI” processes and click “Quit Process.”
  3. Then uninstall it.

General Questions/Functions

Callnote is a free application and records all sounds through your mic, which may cause the echo. The only way to avoid this is to isolate the mic from multiple sounds. Using a headset with a built-in mic will help.

What operating systems does Callnote support?

Callnote runs on Windows and Mac OS. Please note that Callnote is not compatible with mobile devices (tablets and smartphones).

How do I know that my conversation is being recorded?

The yellow “recording” light indicates that Callnote recording is in process. If this window is blank, Callnote is not recording.

When I made the connection to Skype, I expected to see a button or Kanda logo or record button on the page, but I didn’t. Where do I go to record a Skype conversation?

Make sure that in the Call Recording tab there is a label “Connected as %yourskypename%” and a tick “Always Start Recording When Call Starts.” You may also manually press the “record” button, but only after the start of the call in Skype.

Where are call recording files located?

For Mac users the default folder for storing the recordings is /Users/%USERNAME%/Callnote or in the directory that is mentioned in the Options tab (see Save Recordings in the Folder).

Windows users should check the My Documents folder, more specifically Windows XP/Vista/7: %USERS%\%USERNAME%\My Documents\Callnote or Computer\Documents.

What is the limit of call participants I can record with Callnote?

Callnote records up to eight participants.

Are there any time limits or storage limits for the recordings library?

There are no limits for space in the library, but you should verify that there is enough space on your system disk for storing new recordings. Please also note the Premium version is limited to thirty recordings per month.

I’ve deleted my records by mistake. Is there any way to recover them?

Callnote does not make backup copies of the recordings and cannot recover the files, but we recommend that you look for them in the default directory C:Users\User\Documents\Callnote\Records.

During a conversation, my computer lost the Internet connection, and now I can’t find the conversation’s record. Is the record saved?

When Callnote loses the connection to Skype (in this case, the issue with the Internet connection), you must manually stop the recording and made a new one when the connection is made again.

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