Installation and set up

How do I resolve problems using Skype with Callnote?

To use Callnote with Skype follow these steps:

  1. Be sure to use the latest version of Skype for desktop.
  2. Login to both Callnote and Skype either as an administrator or as a user.
  3. Click Connect in the Recording options section of Callnote.
  4. Go to Skype and allow access.
  5. Confirm that Callnote has access to Skype:
    • Open Skype/Tools/Options/ Advanced/Advanced Settings/Manage Other Programs’ Access to Skype/ Allow This Program to Use Skype
    • Click OK.
  6. In the Recording options section of Callnote, check the needed options: “Record video”, “Always start recording when call starts” etc.

If you’re still having problems connecting Callnote to Skype, you may want to disable any antivirus software or firewalls on your desktop. Some security programs are configured to block Callnote, so this should resolve the problem.

How should I respond when I receive the “Invalid Hardware ID”?

Callnote cannot be installed on more than three computers simultaneously. If you need to connect to more than three computers, contact us at support@callnote.net. We will delete your ID, and provide you with more connections.

What should I do if Callnote says that my email is invalid?

Sometimes such an error appears when firewalls or antivirus programs block Callnote. Please disable them for test purposes before running the software.

How can I install Callnote on my Mac? My company’s security preferences only allow you to install software from iTunes identified developers?

Apple blocks the installation of applications that are not available on its App Store or created by unidentified developers. Complete the following steps to open Callnote:

  1. Right click on Software
  2. Select Open
  3. Reinstall Callnote
  4. Click Open
  5. Open System Preferences
  6. Click Security & Privacy
  7. Select Allow Apps Downloaded from Anywhere

What should I do if I receive the error message “The process cannot access the file because it is being used by another process.”

This error message sometimes appears when firewalls or antivirus programs block Callnote. Disable them for test purposes before running Callnote.

Why is my antivirus software warning me when I connect to Callnote?

Like all Kanda Software products, Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. Still, antivirus these programs will occaisonally block Callnote. Try disabling antivirus programs for a short period of time before you run the application.

Why does Callnote show Premium version of Callnote even though I have purchased the upgrade and restarted the app?

If this happens, take the following steps to resolve the issue.

For Windows users:

  1. Close the app with Windows Task Manager (CTRL-SHIFT-ESC).
  2. Remove Callnote settings by deleting this directory: c:\Users\%USERNAME%\AppData\Roaming\TideSDK\Callnote\
  3. Open the Processes tab, select “Callnote.exe” and “Callnote CLI.exe” processes and click “End Process” button.
  4. Check the notification area for the Callnote tray icon in the right bottom corner of the screen. Right click on it and choose “Exit”.

For Mac users:

  1. Close the app with Activity Monitor.
  2. Open Callnote directory in the Applications.
  3. Right click on the application and select “Show package contents”.
  4. There you will see an executable file “Remove device” which will delete a device.
  5. Then download, install and register with the app.

How can I confirm that Callnote has connected to Skype?

Go to the menu bar and click Skype. Find Manage API Clients/Callnote/Change /Allow This Application to Use Skype. Click OK.

How can I update to the current version of Callnote?

Windows users should:

  1. Close the app with Windows Task Manager (CTRL+SHIFT+ESC)
  2. Click the Processes tab
  3. Select “Callnote.exe” and “Callnote CLI.exe” processes and click End Process
  4. Uninstall the present version of Callnote and install the updated version

Mac users should close Callnote with Activity Monitor by completing the following steps:

  1. Move through to Applications/Utilities/ Activity Monitor
  2. Select “Callnote” and “Callnote CLI” processes and click “Quit Process.”
  3. Then uninstall it and install the update version.

How can I uninstall Callnote?

Before deleting Callnote, Windows users should close the app with the Windows Task Manager (CTRL+SHIFT+ESC) by completing the following steps:

  1. Click the Processes tab
  2. Select “Callnote.exe” and “Callnote CLI.exe” processes and click “End Process.”
  3. Uninstall Callnote. Check the notification area for the Callnote tray icon in the right bottom corner of the screen. Right click on it and choose “Exit”.

Before deleting Callnote, Mac users should close the app with Activity Monitor.

  1. Open Callnote directory in the Applications.
  2. Right click on the application and select “Show package contents”.
  3. There you will see an executable file “Remove device” which will delete a device.

You can also Open Terminal and type ” sudo rm -rf /Library/Extensions/Callnote.kext “. The output device will be uninstalled after system reboot.
Then move the application to Trash.

General questions/Functionality

I am hearing a doubling effect or echo in my recordings. How can I fix this problem?

Callnote is a free application and records all sounds through your mic, which may cause the echo. The only way to avoid this is to isolate the mic from multiple sounds. Using a headset with a built-in mic will help.

What operating systems does Callnote support?

Callnote runs on Windows and Mac OS. Please note that Callnote is not compatible with mobile devices (tablets and smartphones).

Where are call recording files located?

Windows users should check the My Documents folder, more specifically Windows XP/Vista/7: %USERS%/%USERNAME%/My Documents/Callnote or Computer/Documents.
For Mac users, the default folder for storing the recordings is /Users /%USERNAME%/Callnote. Recordings may also be found in the directory shown in the Options tab (see Save Recordings in the Folder).

How many call participants can I record with Callnote?

Callnote allows you to record up to eight participants.

Are there any time limits or storage limits for the recordings library?

There is no space limit in the library, but you should verify that there is enough space on your system disk for storing new recordings. Please also note the Premium version is limited to thirty recordings per month.

I’ve deleted my records by mistake. Is there any way to recover them?

Callnote does not make backup copies of the recordings and cannot recover the files, but we recommend that you look for them in the default directory C:Users\User\Documents\Callnote\Records.

During a conversation, my computer lost the Internet connection, and now I can’t find the conversation’s record. Is the record saved?

If the connection to Skype is lost

When Callnote loses the connection to Skype (in this case, the issue with the Internet connection), you must manually stop the recording and made a new one when the connection is made again.

Why was only one side of the conversation recorded?

Please check your system sound settings. In System Preference, do not manually select Callnote as a default device. Instead, switch to the one that you are actually going to be using (microphone, speakers, etc). Callnote will automatically change the Input and Output during the recording time.

Why do I hear noise in the recording?

This issue is a common one when the call is recorded without a headset. Please use a USB headset with built-in micro to solve this issue.

Why can I hardly hear the other participants of the call on the recording?

This issue is a common one when the call is recorded without a headset. Using a headset with a built-in microphone will help to solve this issue.
In System Preferences – > Sound do not manually select Callnote as the default device. Instead, switch to the one that you are actually going to be using (microphone, speakers, etc). Callnote will automatically change the Input and Output during the recording time. If it doesn’t help, sometimes Callnote cannot catch sound from the Bluetooth headsets, it is better to record calls via USB headsets.
Some headsets use a non-standard bitrate that is incompatible with Callnote. If you suspect this is causing an issue, use another headset or to switch the audio settings to a standard bitrate. Here’s a list of bitrates used by Callnote:
2000
4000
8000
16000
32000
44100
48000
88200
96000
176400
192000

Why the recording of my conversation is saved in Library as several files?

We recommend to record calls via USB headsets. Many headsets have a non-standard bitrate and Callnote can not convert the sound with such a bitrate.
All you can do is either use another headset or to switch the audio settings to the standard bitrate Callnote works with, here is a list of them:
2000
4000
8000
16000
32000
44100
48000
88200
96000
176400
192000