Installation and set up

What are the system requirements?

Callnote can be installed on Windows or Mac desktop computers with minimum system requirements:
  • OS: Windows 7, Windows 8, Windows 8.1, Windows 10, Mac OS X 10.9 or higher
  • Processor (CPU): Dual-core or higher CPU
  • RAM: 4GB
  • Free space: 300 Mb or more​

How can I install Callnote on my MacBook?

Apple blocks the installation of applications that are not available on its App Store or created by unidentified developers. Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. macOS Catalina users may need to update their Security and Privacy settings.

Once the app .pkg file is downloaded, complete the following steps to open Callnote:

  1. In the Finder, locate Callnote. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.)
  2. Press the Control key, then click the app icon.
  3. Choose Open from the shortcut menu.
  4. Click Open.

How can I install Callnote on my PC?

To install the app on your PC you should execute the downloaded .exe file under Admin privileges.  Some security programs are configured to block Callnote. You can solve this problem by adding Callnote to the exceptions list in your antivirus/firewall software.

How can I update to the current version of Callnote?

Updating your current version is always a good idea. It’s free and would offer you a more stable and effective call recording experience. Your recordings library will be saved on the same device and will be available under the same directory address.

  1. Close the app. Users on Windows might need a Windows Task Manager (CTRL+SHIFT+ESC).
  2. Go to the download page, scroll it to the bottom and enter your registration email in #Already registered field. Then click download to install the updated version.
  3. Launch the app, click #Check license button in the bottom left corner

How can I uninstall Callnote?

Before deleting Callnote, Windows users should close the app with the Windows Task Manager (CTRL+SHIFT+ESC) by completing the following steps:

  1. Click the Processes tab
  2. Select “Callnote.exe” and “Callnote CLI.exe” processes and click “End Process.”
  3. Uninstall Callnote. Check the notification area for the Callnote tray icon in the right bottom corner of the screen. Right click on it and choose “Exit”.

Before deleting Callnote, Mac users should close the app with Activity Monitor.

  1. Open Callnote directory in the Applications.
  2. Right click on the application and select “Show package contents”.
  3. There you will see an executable file “Remove device” which will delete a device.

You can also Open Terminal and type ” sudo rm -rf /Library/Extensions/Callnote.kext “. The output device will be uninstalled after system reboot.
Then move the application to Trash.

How can I cancel Callnote subscription?

Callnote has an annual automatic billing cycle.  In 14 days before the billing date, you’ll receive a notification email with a reminder.

Here is how you can cancel your current subscription:

  • If you have subscribed with a PayPal, please log in to your PayPal account, go to your Profile, and click My money. Update your subscription in the “My preapproved payments” section.

 

  • If you have subscribed with a credit card, please enter your registration email on this page to proceed https://callnote.net/unsubscribe/. After submitting your valid email, you’ll get an email where you should click unsubscribe link to confirm.

General questions/Functionality

What operating systems does Callnote support?

Callnote runs on Windows and Mac OS. Please note that Callnote is not compatible with mobile devices (tablets and smartphones).

What is high definition (HD) video recording function?

Callnote Pro records videos with 1280×720 (16:9) resolution with HQ recording function on, while with Premium or free version you can get 800×450.

Where are call recording files located?

Please use the Directory button next to the recording item in Callnote Library to find all the recordings saved on your computer.

Windows users should check the My Documents folder, more specifically Windows XP/Vista/7: %USERS%/%USERNAME%/My Documents/Callnote or Computer/Documents.
For Mac users, the default folder for storing the recordings is /Users /%USERNAME%/Callnote.

Recordings may also be found in the directory shown in the Options tab (see Save Recordings in the Folder).

How many call participants can I record with Callnote?

Callnote doesn’t have limitations on the number of participants.

Where do I find my transcription?

Your transcript is ready when the “Transcribing” button in the header changed to “Edit Transcription”. Click the Edit transcription to find the text. 
Please do not quit Callnote while transcription is in progress, as this might create an error. Refer to this blog post to find more details on how Callnote automated transcription works.

How do I create subtitles from my transcription?

Automatic subtitles are generated from your transcriptions by machine learning algorithms. Please note, this is a beta version, so there are several limitations.
Once your transcription is ready, in the Editor window click “Edit Subtitles”.

  1. You can edit or remove text and timestamps in generated subtitles. This won’t change the original transcription text. While editing, please do not change the numbers before the timestamps, delete spaces between the lines or alter the format.
  2. Subtitles won’t be updated if you cut or edit the original recording file.
  3. If you change the transcription text, please re-generate the subtitles by clicking “Edit Subtitles”.
  4. You can share the subtitles with any service Callnote supports, except Facebook.
  5. To find the subtitles file on your computer please check out for (.srt file) in the folder where all Callnote recordings are stored.
  6. Subtitles are not shown in the Video Editor.

Here’s the list of media players that work well with .srt subtitles that are generated by Callnote

Windows:

MacOS:

Please note: if subtitles are not displayed in above-indicated players, you need to check the following:

  • If subtitles .srt file is located in the same folder where the video is located
  • Check if subtitles are enabled in the player itself
  • If it does not work anyway, you can try to choose the .srt file manually in the video player settings

Are there any time limits or storage limits for the recordings library?

There is no space limit in the library, but you should verify that there is enough space on your system disk for storing new recordings. Please also note the Premium version is limited to thirty recordings per month.

Troubleshooting

Why do I have issues with running Callnote on my iMac?

Callnote has been developed to run only on MacBook desktops. For today the app doesn’t run on iMac, iPad or iPhone devices.

Why do I see error when installing Callnote on my MacBook?

Apple blocks the installation of applications that are not available on its App Store or created by unidentified developers. Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. macOS Catalina users may need to update their Security and Privacy settings.

Once the app is downloaded, complete the following steps to open Callnote:

  1. Go to the Finder and locate Callnote. Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu.
  2. Press the Control key, then click the app icon or right-click the Callnote icon.
  3. Choose Open from the shortcut menu.
  4. Click Open.

Why did Callnote record audio only?

By default, Callnote records audio-only. To activate video recording you need to select this option in Callnote recording options tab for each communication platform you’re going to use.   

Please also keep in mind that while call recording the meeting window should be active (above all other screens). If you switch to another tab during the meeting, Callnote will stop recording or will record a blank screen.

Why is my antivirus software warning me when I connect to Callnote?

Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. Still, antivirus these programs will occaisonally block Callnote. Try disabling antivirus programs for a short period of time before you run the application.

Why does Callnote show regular version of Callnote even though I have purchased the upgrade and restarted the app?

  1. Please make sure you used the same email while registering the app and creating the payment profile (especially when PayPal payment method was selected). If not, contact us to fix it.
  2. Launch the app, click #Check license button in the bottom left corner. Or use Exit to sign out and then sign in the app.

How should I respond when I receive the “Invalid Hardware ID”?

Callnote cannot be installed on more than three computers simultaneously. If you need to connect to more than three computers, contact us at support@callnote.net. We will delete your ID, and provide you with more connections.

What should I do if Callnote says that my email is invalid?

Sometimes such an error appears when firewalls or antivirus programs block Callnote. Please disable them for test purposes before running the software.

What should I do if I receive the error message “The process cannot access the file because it is being used by another process.”

This error message sometimes appears when firewalls or antivirus programs block Callnote. Disable them for test purposes before running Callnote.

Why was only one side of the conversation recorded?

Exclude the following possible reasons why Callnote doesn’t capture sound:
1. Check if your computer’s default audio input and output devices are the same as you used while recording. 
2. Headsets issues. Sometimes Callnote cannot catch sound from the Bluetooth headsets, so we can recommend recording calls via USB headsets.
3. Sometimes Callnote cannot catch sound in case a participant is calling with a regular/mobile phone.

Why didn't record button become active? I'm on macOS Catalina.

Check your mac settings (System Preferences -> Security&Privacy). Callnote should have access to:

– Mic 

– Screen recording

If you don’t have it and your mac didn’t ask for permission, go to Callnote recording options tab  -> Skype and select #Record video and #Always start recording. Then Open Skype and do Skype call testing service call. This should initiate a request.

I am hearing a doubling effect or echo in my recordings. How can I fix this problem?

Callnote records all sounds through your mic, which may cause the echo. The only way to avoid this is to isolate the mic from multiple sounds. Using a headset with a built-in mic will help.

How do I resolve problems using Skype with Callnote?

To use Callnote with Skype classic version (7.4n) follow these steps:

  1. Be sure to use the version of Skype for desktop.
  2. Click Connect in the Recording options section of Callnote.
  3. Go to Skype and allow access.
  4. Confirm that Callnote has access to Skype:
    • Open Skype/Tools/Options/ Advanced/Advanced Settings/Manage Other Programs’ Access to Skype/ Allow This Program to Use Skype
    • Click OK.
  5. In the Recording options section of Callnote, check the needed options: “Record video”, “Always start recording when call starts” etc.

users who have the latest version of Skype (8) installed on their Windows and Mac desktops:

Please note that some Skype recording options have slightly changed in your Callnote version. You may learn more here: https://callnote.net/blog/2018/01/08/record-skype-call-windows-mac-os-youre-running-latest-version-skype-desktop/

There is no connect to Skype button in the application interface, no option “Always start recording when call starts” and “Reduce black borders”. Callnote record widget appears once you start or answer a Skype call. So, please do not forget to press the record button to start recording.

If you’re still having problems connecting Callnote to Skype, you may want to disable any antivirus software or firewalls on your desktop. Some security programs are configured to block Callnote, so this should resolve the problem.

I’ve deleted my records by mistake. Is there any way to recover them?

Callnote does not make backup copies of the recordings and cannot recover the files, but we recommend that you look for them in the default directory C:Users\User\Documents\Callnote\Records.

Why sharing option to Dropbox/Gmail/Cloud didn't work for me?

Please make sure you set up forwarding correctly. Please refer to this blog post for detailed instructions.

During a conversation, my computer lost the Internet connection, and now I can’t find the conversation’s record. Is the record saved?

If the connection to Skype is lost

When Callnote loses the connection to Skype (in this case, the issue with the Internet connection), you must manually stop the recording and made a new one when the connection is made again.

Why do I hear noise in the recording?

This issue is a common one when the call is recorded without a headset. Please use a USB headset with a built-in mic to solve this issue.

Why can I hardly hear the other participants of the call on the recording?

This issue is a common one when the call is recorded without a headset. Using a headset with a built-in microphone will help to solve this issue.
Sometimes Callnote cannot catch sound from the Bluetooth headsets, it is better to record calls via USB headsets.
Some headsets use a non-standard bitrate that is incompatible with Callnote. If you suspect this is causing an issue, use another headset or to switch the audio settings to a standard bitrate. Here’s a list of bitrates used by Callnote:
2000
4000
8000
16000
32000
44100
48000
88200
96000
176400
192000

Why the recording of my conversation is saved in Library as several files?

We recommend to record calls via USB headsets. Many headsets have a non-standard bitrate and Callnote can not convert the sound with such a bitrate.
All you can do is either use another headset or to switch the audio settings to the standard bitrate Callnote works with, here is a list of them:
2000
4000
8000
16000
32000
44100
48000
88200
96000
176400
192000