Frequently Asked Questions
Frequently Asked Questions
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Installation and set up
To use Callnote with Skype follow these steps:
Please note that some Skype recording options have slightly changed in your Callnote version. You may learn more here: https://callnote.net/blog/2018/01/08/record-skype-call-windows-mac-os-youre-running-latest-version-skype-desktop/
There is no connect to Skype button in the application interface, no option “Always start recording when call starts” and “Reduce black borders”. Callnote record widget appears once you start or answer a Skype call. So, please do not forget to press the record button to start recording.
If you’re still having problems connecting Callnote to Skype, you may want to disable any antivirus software or firewalls on your desktop. Some security programs are configured to block Callnote, so this should resolve the problem.
Callnote cannot be installed on more than three computers simultaneously. If you need to connect to more than three computers, contact us at email@example.com. We will delete your ID, and provide you with more connections.
Sometimes such an error appears when firewalls or antivirus programs block Callnote. Please disable them for test purposes before running the software.
Apple blocks the installation of applications that are not available on its App Store or created by unidentified developers. Complete the following steps to open Callnote:
This error message sometimes appears when firewalls or antivirus programs block Callnote. Disable them for test purposes before running Callnote.
Like all Kanda Software products, Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. Still, antivirus these programs will occaisonally block Callnote. Try disabling antivirus programs for a short period of time before you run the application.
If this happens, take the following steps to resolve the issue.
For Windows users:
For Mac users:
Go to the menu bar and click Skype. Find Manage API Clients/Callnote/Change /Allow This Application to Use Skype. Click OK.
Windows users should:
Mac users should close Callnote with Activity Monitor by completing the following steps:
Before deleting Callnote, Windows users should close the app with the Windows Task Manager (CTRL+SHIFT+ESC) by completing the following steps:
Before deleting Callnote, Mac users should close the app with Activity Monitor.
You can also Open Terminal and type ” sudo rm -rf /Library/Extensions/Callnote.kext “. The output device will be uninstalled after system reboot.
Then move the application to Trash.
Callnote is a free application and records all sounds through your mic, which may cause the echo. The only way to avoid this is to isolate the mic from multiple sounds. Using a headset with a built-in mic will help.
Callnote runs on Windows and Mac OS. Please note that Callnote is not compatible with mobile devices (tablets and smartphones).
Windows users should check the My Documents folder, more specifically Windows XP/Vista/7: %USERS%/%USERNAME%/My Documents/Callnote or Computer/Documents.
For Mac users, the default folder for storing the recordings is /Users /%USERNAME%/Callnote. Recordings may also be found in the directory shown in the Options tab (see Save Recordings in the Folder).
Callnote allows you to record up to eight participants.
There is no space limit in the library, but you should verify that there is enough space on your system disk for storing new recordings. Please also note the Premium version is limited to thirty recordings per month.
Callnote does not make backup copies of the recordings and cannot recover the files, but we recommend that you look for them in the default directory C:Users\User\Documents\Callnote\Records.
If the connection to Skype is lost
When Callnote loses the connection to Skype (in this case, the issue with the Internet connection), you must manually stop the recording and made a new one when the connection is made again.
Please check your system sound settings. In System Preference, do not manually select Callnote as a default device. Instead, switch to the one that you are actually going to be using (microphone, speakers, etc). Callnote will automatically change the Input and Output during the recording time.
This issue is a common one when the call is recorded without a headset. Please use a USB headset with built-in micro to solve this issue.
This issue is a common one when the call is recorded without a headset. Using a headset with a built-in microphone will help to solve this issue.
In System Preferences – > Sound do not manually select Callnote as the default device. Instead, switch to the one that you are actually going to be using (microphone, speakers, etc). Callnote will automatically change the Input and Output during the recording time. If it doesn’t help, sometimes Callnote cannot catch sound from the Bluetooth headsets, it is better to record calls via USB headsets.
Some headsets use a non-standard bitrate that is incompatible with Callnote. If you suspect this is causing an issue, use another headset or to switch the audio settings to a standard bitrate. Here’s a list of bitrates used by Callnote:
We recommend to record calls via USB headsets. Many headsets have a non-standard bitrate and Callnote can not convert the sound with such a bitrate.
All you can do is either use another headset or to switch the audio settings to the standard bitrate Callnote works with, here is a list of them: