Skype or any digital video communications often happen fast and it’s difficult to consistently capture everything that’s said, even when taking precise notes. Sometimes the person you’re talking to speaks too fast, too softly, or with too strong accent that makes him or her hard to understand.
Researches suggest that we remember only 25%-50% of any conversation. Added complications include our own inattentiveness due to tiredness or nearby distractions. The result can be costly: wasted time calling back to clarify details - or worse - making assumptions that lead to errors.
Did you know that the average conversation happens at a rate of 110-150 words per minute? At the same time the average note-taker can write at a speed of about 20-30 words per minute.
Beyond that, there are plenty of studies that show that we all have intrinsic biases that make us hear things that are different from the ones that were actually said. Instead of struggling with trying to remember just go back to the Skype video call recording. Don’t just argue - “yes you did” “no I didn’t” instead - just watch the video together and it will be settled once and for all.
In many situations, important conversations, such as financial, medical or legal transactions, need to be routinely documented to verify that proper information was communicated or to clarify information in the event of disputes. Getting the facts 100% accurate in every call has all sorts of business benefits: improved customer service and customer satisfaction, increased productivity, less risk and liability, and avoidance of potentially escalating disputes. Accuracy through call recording is especially important for sales or call center agents, dispatchers and human resource professionals. This information can then be used to provide irrefutable backup and to speed resolution.
Recording can be a useful way to interview and capture the knowledge of subject matter experts. This video you create might just be for review purposes. You can easily play it back later, skip ahead to replay portions of the interview, increase the playback volume. Or you can actually take quotes from the experts and include it into your videos, especially if those you interview aren’t available in person.
Callnote call recorder allows you to automatically or manually record a call. Each call record is recorded in high quality video for maximum clarity. So don’t take notes about specific subjects during the call - and risk missing important things said while you are writing them down. Re-watch the video at your leisure and pause while you write down the key points.
