Frequently Asked Questions

INSTALLATION AND SET UP

What are the system requirements?

Callnote call recorder can be installed on Windows or Mac desktop computers with minimum system requirements:

  • OS: Windows 7, Windows 8, Windows 8.1, Windows 10, Mac OS X 10.9 or higher
  • Processor (CPU): Dual-core or higher CPU
  • RAM: 4GB
  • Free space: 300 Mb or more​

How can I install Callnote on my desktop?

  • Complete the registration form and get the installation file downloaded on your computer.
  • Execute the downloaded file -> install the new version -> restart your computer -> launch the app and sign in using your registered email.

*Users who run Callnote on Windows OS should install the app under Admin privileges.

How can I update to the current version of Callnote?

​​Updating your current version is always a good idea. It’s free and offers you a more stable and effective call recording experience. Your recordings library will be saved on the same device and will be available under the same directory address.

  • Close the app. Users on Windows might need a Windows Task Manager (CTRL+SHIFT+ESC). Uninstall the current Callnote version.
  • Go to the download page, scroll it to the bottom and enter your registration email in #Already registered field. Then click download to install the updated version.
  • Execute the downloaded file -> install the new version -> restart your computer -> launch the app and sign in using your registered email.

How can I uninstall Callnote?

WindowsOS:

To uninstall our call recorder please do the following: 

  • Close Callnote. If the process is not completed, select Callnote process in the Windows Task Manager (CTRL+SHIFT+ESC) and click End Process.
  • Locate Callnote in the all apps list, right-click on the app and select Uninstall.
  • Restart your computer.

 

MacOS:

To uninstall the app please do the following: 

  • Open Finder
  • Find the application. Right-click Callnote and select “Move to Trash”
  • Check for Callnote.kext in {{System/Library/Extensions}}. If present, delete it.
  • Reboot.

How can I cancel my Callnote subscription?

You may cancel your subscription at any time from your PayPal account. If you used a credit card, please follow instructions on the UNSUBSCRIBE page to initiate the cancellation process.

GENERAL QUESTIONS/FUNCTIONALITY

What operating systems does Callnote support?

Callnote runs on Windows and Mac OS. Please note that our call recorder is not compatible with mobile devices (tablets and smartphones)

What is the High Definition (HD) video recording option?

Callnote Pro records videos with 1080p (1920×1080 pixels) resolution with High Quality (HQ) recording function on, while with Premium version you can get 720p (1280×720 pixels).

Where are call recording files located?

Callnote saves files only locally on your hard drive. We don’t have access to the files nor do we make backup copies.

 

The default storage can be found:

WindowsOS:

C:\Users\Username\Documents\Callnote\records

MacOS:

/Users/Username/Library/Callnote/records

Is there a limit to participants in a recorded meeting?

Callnote doesn’t have any limitations on the number of participants in a meeting that Callnote can record.

Where do I find my transcription?

Go to the Library tab and click on <Transcribe icon> next to the recording submitted to transcription. You’ll find the Transcription editor to read, edit and save the text.

How do I create subtitles from my transcription?

Automatic subtitles are generated from your transcriptions. 

You can get subtitles only after a transcription is made. Go to the Library tab, click on Subtitles and Callnote will generate them in seconds. Then you can edit them. 

  1. You can edit or remove text and timestamps in generated subtitles. This won’t change the original transcription text. While editing, please do not change the numbers before the timestamps, delete spaces between the lines or alter the format.
  2. Subtitles won’t be updated if you cut or edit the original recording file.
  3. If you change the transcription text, please re-generate the subtitles by clicking “Edit Subtitles”.
  4. You can share the subtitles with any service Callnote supports.
  5. To find the subtitles file on your computer please check out for (.srt file) in the folder where all Callnote recordings are stored.
  6. Subtitles are not shown in the Video Editor.

 

Here’s the list of media players that work well with .srt subtitles that are generated by Callnote

Windows:

MacOS:

Please note: if subtitles are not displayed in the above-indicated systems, you need to check the following:

  • If subtitles .srt file is located in the same folder where the video is located
  • Check if subtitles are enabled in the player itself
  • If it does not work, you can try to choose the .srt file manually in the video player settings

Are there any time or storage limits for the recordings in the Library?

There is no space limit in the library, but you should verify that there is enough space on your system disk for storing new recordings. Please refer to the Callnote minimal system requirement mentioned above. Please also note the Premium version is limited to thirty recordings per month.

TROUBLESHOOTING

Why do I have issues with running Callnote on my iMac?

Callnote has been developed to run only on MacBooks. Today the app doesn’t run on iMac, iPad or iPhone devices.

Why did Callnote record audio only?

By default, Callnote call recorder records audio-only. To activate video recording you need to select this option in the Callnote recording options tab for each communication platform you’re going to use.   

Please also keep in mind that while recording, the meeting window should be active (above all other screens). If you switch to another tab during the meeting, Callnote will stop recording or will record a blank screen.

Why is my antivirus software warning me when I connect to Callnote?

Callnote has been rigorously tested for the presence of malicious programs. It’s always delivered free of malware. Still, antivirus may occasionally block Callnote. Try disabling antivirus programs for a short period of time before you run the application.

Why isn’t my Callnote upgrading even though I have purchased the upgrade and restarted the app?

  • Please make sure you use the same email while registering the app and creating the payment profile (especially if you used the PayPal payment method). If this isn’t the case, contact us to fix it.
  • Launch the app, click #Check license button on the “Profile” page. Or use Exit to sign out and then sign in the app.

How should I respond when I receive the “Invalid Hardware Id”?

You cannot run Callnote under one license on more than three desktops simultaneously. If you need to connect to more than three computers, contact us at support@callnote.net. We will delete your ID, and provide you with more connections.

What should I do if Calllnote says my email is invalid?

You can see this error when firewalls or antivirus programs block Callnote. Please disable them for test purposes before running the software. If this doesn’t help, contact us at support@callnote.net. 

Why was only one side of the conversation recorded?

The following are possible reasons why Callnote didn’t capture sound:

  1. In the Callnote Settings tab select and check audio input and output devices you use while recording. 
  2. Headsets issues. Sometimes Callnote cannot catch sound from the Bluetooth headsets, so we can recommend recording calls via USB or cable-connected headsets.
  3. Sometimes Callnote cannot catch sound in case a participant is calling with a regular/mobile phone.

I’m hearing a doubling effect or echo in my recording. How can I fix this problem?

Callnote records all sounds through your mic, which may cause the echo. The only way to avoid this is to isolate the mic from multiple sounds. Using a headset with a built-in mic will help.

Why do I hear extra noises on the recording?

This issue is a common one when the call is recorded without a headset. Please use a USB or cable-connected headset with a built-in mic to solve this issue.

Why can't I hear the other participants of the call on the recording?

This issue is a common one when the call is recorded without a headset. Using a headset with a built-in microphone will help to solve this issue.

Sometimes Callnote cannot catch sound from the Bluetooth headsets, it is better to record calls via USB headsets.

Some headsets use a non-standard bitrate that is incompatible with Callnote. If you suspect this is causing an issue, use another headset or to switch the audio settings to a standard bitrate. Here’s a list of bitrates used by Callnote:

2000

4000

8000

16000

32000

44100

48000

88200

96000

176400

192000

I deleted my records by mistake. Is there any way to recover them?

Callnote does not make backup copies of the recordings and cannot recover the files, but we recommend that you look for them in the default directory:

WindowsOS:

C:\Users\Username\Documents\Callnote\records

MacOS:

/Users/Username/Library/Callnote/records

Why doesn’t the sharing option to Dropbox/GMail/Cloud work for me?

Please make sure you set up forwarding correctly. Please refer to this blog post for detailed instructions.